Here are two different methods that you can try out: Please note that not every solution might work and that in some scenarios you have to be persistent because not every person at customer support will be ready to give you the game.
If you still haven’t gotten your free copy of The Sims 2 Ultimate Collection you may be able to redeem one by contacting EA Support, and here’s how to do it ( as told by simmers on Reddit). This offer only lasted for 7 days and because of the short duration of this offer many simmers haven’t been able to redeem their free copy in time. It all begain in 2014 in July when EA decided to give out The Sims 2 Ultimate Collection completely free. Simmers on social networks such as Reddit and Facebook are reporting that they’re able to claim The Sims 2 Ultimate Collection through customer support – 3 years after the promo action took place.
